I’m concerned by the news report of guests booking two holidays for the same week in England and abroad. Their thinking is that if they can’t go on their holiday abroad due to Covid they will use their staycation booking instead. If they can go abroad then they will ‘just cancel’ their staycation. So, covering all bases……..well what about the self caterer who has a booking cancel maybe just days before their guests are due to arrive? What if they can’t resell that week?
What if the self caterer (or B&B or hotel owner) has a fully flexible cancellation policy and has to give these guests a full refund? Many hospitality owners moved to a flexible policy to encourage people to book during Covid so that guests would feel comfortable if they couldn’t travel due to a change in the tier system or another lockdown. For my short break bookings from November to March I use AirBnB and I moved to a fully flexible policy. I didn’t think that guests might abuse a flexible policy and book two places to ensure they got to go to one of them.
The couple in question have been named and interviewed by the BBC. If I were their cottage provider in Norfolk I would cancel their booking for August now, give them a refund and hopefully resell that week to someone who does want a staycation and not holding two bookings. What a shame.